Archive for 'Service' Category
Becky Battice, Assistant Service Manager at South Richmond CDJR, believes that honesty is the foundation of great service. Many customers arrive anxious, unsure whether they can trust what they’re told about their vehicles. Becky replaces confusion with confidence by explaining repairs in simple, human terms — no jargon, no pressure. Her approach is about empathy […]
Becky Battice, Assistant Service Manager at South Richmond CDJR, believes the key to great service is treating every customer like family. For her, that means listening, being honest, and going the extra mile to ensure every driver leaves feeling confident and cared for. From remembering a returning customer’s name to clearly explaining repairs without jargon, […]
At South Richmond CDJR, the service department feels less like a workplace and more like a family. As Service Advisor Jacob Ellington describes it, you’ll find “shop moms” and “shop dads” who look after the team and set the tone for how customers are treated. That supportive culture shows up in the details—how advisors de-escalate […]
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